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West Texas VA Healthcare System officials believe the major reason for long wait times at its facilities is a serious staffing shortage and promise to take aggressive steps to remedy the situation.
Michael Kiefer, WTVAHS director, addressed the media in the wake of a report showing the system, headquartered in Big Spring, fared poorly in an audit which studied a variety of factors, including how long new and established patients had to wait for appointments.
For more of this story, read Wednesday's edition of the Herald.