Kim Campbell, manager of customer advocacy for TXU Energy presents a $35,000 “check” to Bobby Armstrong, administrative assistant at the Northside Community Center to help residents with energy bill-payment assistance. (Courtesy photo)
 

In 2008, TXU Energy will provide the partnering organization with approximately $35,000 to help low-income customers in need of temporary bill-payment assistance through its TXU Energy Aid program. The program, which celebrates its 25th anniversary this year, is the largest bill-payment assistance program among electricity companies in the nation. Since 1983, the program has provided more than $45 million in bill-payment assistance, helping more than 320,000 valued customers.

Max Webb, executive director of Northside Community Center, accepted the donation on behalf of the Center and thanked TXU Energy for its contribution.

“We are very thankful for TXU Energy’s continuous support and involvement in our community,” said Webb. “Their hard work and generous donation means a lot to the people of Big Spring.”

The $35,000 contribution is a combination of customer and employee donations from the Big Spring community. For every $1 donated, TXU Energy contributes approximately $5 and returns 100 percent of the funds to the local community in which it was given.

“TXU Energy is committed to supporting the lives of our customers, and we enjoy doing this with organizations with the same commitment,” said Kim Campbell, manager of customer advocacy for TXU Energy. “Our TXU Energy Aid program has been a clear way of showing our commitment to our customers, and we have been privileged to work with an amazing organization like Northside Community Center.”

TXU Energy customers who want to make a contribution to help others in their community can contact the TXU Energy Aid contribution line at 1-877-281-6359. Customers can also make a one-time contribution or a recurring pledge to the TXU Energy Aid program by completing the information on the back of their monthly bill or when making payments online.

In addition to the TXU Energy Aid program, TXU Energy also voluntarily provides an approximate 10 percent, year-round price discount to eligible low-income customers through its TXU Energy Low-Income Assistance program.

During the summer months, TXU Energy has declared a moratorium on disconnections and will provide flexible payment plans for customers designated as low-income, ill or disabled or who are at least 62 years of age. To avoid disconnection due to non-payment, customers can contact TXU Energy at (800) 242-9113 and ask for a deferred payment plan.

“We have enjoyed working with TXU Energy, and cannot say enough for all the work they have done in this community,” said Webb. “As a result of our partnership, we are able to help the lives of many families in Big Spring.